What Makes Our Approach Unique?

At New Millennium Tech, we differentiate ourselves
from the competition by providing our customers
with more than one way to reach and manage
customers while meeting or exceeding the
Customer Service expectations of our clients.
New Millennium Tech uses Internet technology to
interact with customers through the telephone,
e-mail, web chat and live Voice over IP calling via
the Internet. Traditional Contact Centers usually
do not have a unified way of supporting e-mail and
web communications from their customers.

By using this next generation contact center technology that integrates the Internet, Voice, and
Web communications, New Millennium Tech is
able to provide turnkey solutions at a fraction of
what it will cost traditional call centers to provide.
We use technology to take the customer contact
to remote locations with skilled agents and
competitive labor rates. This gives us an added
advantage over traditional contact centers with
sunk costs in legacy systems and high employee
turnover.

Our IP Call Center model enables us to be more efficient and competitive by:

• Reducing Infrastructure Costs
  
  
• Providing the ability to rapidly deploy new technology
  on the network and to scale the call center at short
  notice.
  
  
• Giving us geographic Independence by having the
  entire call center infrastructure in one central
  location and having remote agents in any part of the
  world. This allows us to recruit agents in areas of
  high skilled labor at low rates.
  
  
• Allowing us to easily deploy future IP enabling
  applications such as video conferencing, speech
  recognition etc.
  
  Our contact centers are setup in the hub/enterprise
  zone of Landover, Maryland and a remote center in
  Ghana, West Africa. By establishing our customer
  contact centers in Landover Maryland and Ghana
  West Africa, we are able to provide bilingual (French
  and English) support 24hrs a day with skilled and
  committed agents at competitive rates.