CUSTOMER
CONTACT CENTER SERVICES
This is the
core of New Millennium Tech's
operations. We are a leader in business process
outsourcing for small to midsize businesses and
the Government by providing its customers with
modern customer contact centers that will meet
or exceed their customer management standards.
Channels currently supported include:
Voice
based phone support At New Millennium
tech, we are equipped with the necessary
infrastructure to handle inbound and outbound
phone support encompassing sales, customer
service, technical support, help desk, and early,
mid to late collections for our clients.
Telemarketing
Our outbound services include
ongoing telemarketing campaigns for many of our
US based clients. Using qualified databases,
predictive dialers, and other state-of-the-art
technology, our highly skilled and motivated
Telesales
Representatives manage many
successful sales and marketing campaigns.
We also design, implement, and manage
targeted e-mail campaigns for our clients.
E-mail
Response E-mail is fast becoming a
preferred way to communicate with customers.
According to recent studies, 45% of web-enabled
businesses still fail to respond to customer e-mail
queries within 24 hours. Our sophisticated
infrastructure, talented people, and well-defined
processes ensure unsurpassed e-mail management
services to leading enterprises.
Live
Chat With
over 66% of online customers
abandoning their online purchase due to the lack of
real-time customer service, web-enabled companies
need a partner capable of increasing sales
transactions. Our customer-friendly live chat
services help our clients increase their "visitor" to
"customer" conversion rate.
